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FAQs

 

Where does your Raw hair come from?

Kesini sources hair from India and South East Asia to include Cambodia and Vietnam. 

What is Raw Hair?

Raw Hair is unprocessed; not by steam or chemicals. All hair cuticles are intact and naturally aligned in one direction which prevents matting and tangling. Since the hair is unprocessed, Cambodian and Vietnamese are offered in Straight and Wavy. Cambodians do not have curly hair, therefore we do not sell it. Indian is available in Curly, Straight, and Wavy.

What is Virgin Hair?

Virgin Remy hair is human hair that has been cut and maintained with the roots aligned and bound together at the top of the bundle. This hair is 100% virgin human hair extensions and the patterns available are body wave, loose wave, natural wave, and kinky curly, and kinky straight. The patterns are created by a steam process; no chemicals are used.

Is the hair 100% human hair?

Yes, our hair extensions are 100% Raw or Virgin. Our Raw hair is unprocessed with all cuticles intact. Our Virgin hair is steamed processed to obtain the loose wave, body wave, kinky curly, kinky straight textures.

What types of hair do you have?

We sell Virgin Brazilian, Malaysian, Mongolian, Peruvian, and Russian. Our Raw collection derive from Cambodia, India, and Vietnam

Can I color or dye my hair extensions?

Yes, but just like your natural hair, you must make sure that you keep your hair moisturized. Consult with a professional to ensure that you obtain the right color and that your hair properly maintained.

How long does the hair last?

Our hair can last two years or more with proper maintenance and care.

Can I straighten or flat iron hair?

Yes, you can flat iron our curly, wavy, and straight textures. We do not suggest straightening our kinky curly texture. When flat ironing or curling your hair make sure to use a heat protectant.

How is the length measured?

Straight hair is measured true to length. Curly, Body Wave, Loose Wave, Natural Wave, and Deep Wave are measured when the hair is pulled straight.

What colors does the hair come in?

Our hair comes in the natural colors of the donor, which are light to dark shades of natural brown.

How much does the hair weight?

Our hair weighs approximately 3.5 ounces.

Do I need to co-wash or wash the hair before I wear the hair?

Yes, you should always co-wash or wash the hair before installing it. Use only sulfate-free shampoos and conditioners. We recommend using quality products on your investments: One n’ Only and Mizani are the ones we recommend.  

What is the quality of your hair?

We only sell the best quality hair. Our hair has minimal to no shedding, does not tangle or get matted. We stand by our quality.

How many bundles do I need for a full sew-in weave?

12-16 inches require a minimum of 2 bundles, 18-22 require a minimum of 3 bundles, and 24-30 inches require 3-4 bundles.  

Which currencies do you accept?

We accept US Dollars.

What are your payment options?

We accept Visa, MasterCard, Discover, & AMEX.

When will my order be processed?

We recommend that you DO NOT schedule your hair appointment until your hair extensions have been delivered.  

Virgin Hair

It takes 1-3 business days to process your order, regardless of the shipping option selected at checkout. We ship Monday through Friday, excluding weekends and holidays. We cannot guarantee Saturday delivery, even if your shipping is upgraded to express. We do NOT ship orders the same day. Please allow up to 3 business days for orders to process (for example, if you order on Monday, your order should ship out on Wednesday). You will receive a confirmation e-mail with the tracking link once your order ships. Express shipping options and any other third-party fees are non-refundable.

Kindly note that if inaccurate or incomplete addresses are provided, or if there are unverified details with your order, it may delay processing by an additional 1-3 business days. We encourage all customers to thoroughly review their shipping and billing information prior to checking out to ensure any possible delays are avoided. 

Your package may or may not require a signature. Most packages are delivered to the mailbox or front door of the address provided, however, it is up to the delivery courier to decide if the package is safe being left in the open. If they deem it unsafe, they will hold the package. 

Raw Hair

Our raw hair comes directly from Cambodia, India, and Vietnam; therefore, it takes longer for the extensions to arrive to the United States. It can take up to 14 business days for you to receive your raw hair extensions.

What is your return or exchange policy?

We maintain a very high level of quality assurance. All our hair goes through a rigorous process to ensure that you receive the best quality. All hair orders are thoroughly inspected before shipping. It is our primary focus to make sure you are completely satisfied.

We take great pride in our product and it is 100% guaranteed. If you have received any product that is incorrect, you must contact us within 30 calendar days from the date of purchase. If you feel you have received a defective item(s), you must contact us within 30 calendar days from the date of purchase.

Due to the nature of our products, all sales are final.

Note that perming, coloring, lifting, rinsing, cutting, removing the hair from the weft or otherwise processing the hair VOIDS the Product Exchange and Refund Policy.

We will not accept any merchandise that has been used or altered (brushed, combed, picked, cut, removed from the weft or processed) in any way. According to Federal law you cannot return human hair products that have been used. This includes removing the hair from the bundle and trying it on. We adhere to these strict policies with respect to hair returns, hygiene concerns, and federal law. Please return the item in the original and resalable condition as a necessary health precaution. Note that perming, coloring or rinsing, lifting, cutting the hair off the weft or otherwise processing the hair VOIDS ALL EXCHANGE AND REFUNDS.

We will make every effort to match each order to your exact specifications. Our hair is 100% Virgin or Raw and each individual piece comes from a separate donor we cannot guarantee hair color or texture.

Our Raw hair comes in its natural state: Cambodian (Straight and Wavy), Indian (Curly and Straight), and Vietnamese (Straight and Wavy). The color will range between a natural 1b and 2.

Our Virgin hair comes in various patterns to include: body wave, loose wave, and natural wave, curly, kinky curly, and kinky straight. The color will range between a natural 1b and 2.

Can I cancel my order after placing the order?

Contact us immediately within 24 hours since we process and ship orders immediately! Shipped orders cannot be modified or cancelled.

How would I know my order is shipped out?

Once your order is sent out, a tracking number is sent via email, which you can track online.

Can I use numerous promotional codes in one order?

Promotion and discount codes are non-transferable and cannot be used in conjunction with other discounts and promotions.

Do you have any wholesale program?

In order to qualify for our wholesale program, you must order a minimum of 10 bundles. Send us an email at beauty@kesinibeautybundles.com for more information and to get started.

Do you have bundle deals?

Yes, only on our Virgin hair collection. We do not offer bundle deals on our Raw hair collection.

Do you have a brand ambassador or affiliate program?

Yes, our brand ambassador program is offered to professional hairstylist and beauty salon owners. Earn more with no investment and give your clients the best in quality Virgin Remy 100% human hair extensions. You can maximize your earning potential and increase your customer base by partnering with us. You will earn 15% commission on every sale. Hairstylists, grow your business with our premium quality 100% Virgin Remy human hair.

What are your business hours?

We are available by phone from 9:00 am to 6:00 pm EST; Monday through Friday and 9:00 am to 12:00 pm EST on Saturday.

Why choose Kesini Beauty Bundles?

We are passionate about providing quality 100% Raw and Virgin human hair extensions to our beauties. We stand by our brand and provide excellent customer services, reasonable delivery times, and discounts on our luxurious hair extensions and products.

 

 

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